Ordering Information and Policies
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Calibration
Pricing Product Information Disclaimer
Test Equipment Depot strives to give you accurate content, product information, policies, pricing, warranties and visual displays. Policies, pricing, and item availability are subject to change without notice. Any typographical, photographic, or specification errors in product information, pricing or offers is subject to correction. Test Equipment Depot reserves the right to limit quantities and/or cancel an order.
Payment Methods
We accept American Express, MasterCard, Visa and Discover credit cards. This includes Government IMPAC cards.
Purchase order terms for Corporate and Educational Institution and Government orders are net 30 days pending credit approval.
Minimum Order
There is no minimum order total.
Order Cancellation
To cancel an order, contact us as soon as possible at 800.517.8431 or email orders. Please be sure to include your order number and reason for cancellation and we will assist you. Return shipping, handling and/or restock fees may be assessed if order shipped before notice of cancellation was given.
Check Order Status
To check the status of an online order, go to our order status inquiry page and fill out the form. Please be sure to include your order number.
Leasing
Leasing is available for purchases through a recognized third party leasing company for those customers who prefer to preserve working capital or who want the flexibility offered by lease financing. The minimum lease amount is $2,000 and a variety of terms are available. All leases are subject to credit approval by lessor and all terms and conditions of the lease are between the lessor and lessee. For more information, please contact us or see our commercial financing application.
Shipping Information
Shipping Methods
We carry a large inventory of products which enables us to ship most orders within 24 hours. If your order contains products that are not in stock, we will contact you with an estimated shipping date as soon as it’s available. Expedited orders must be received by 3:00 p.m. EST for same day shipping. If your shipment is time-sensitive, please call before ordering to confirm that we will be able to meet your requirements. We will make all reasonable efforts to initiate shipment and schedule delivery as close as possible to your requested delivery date(s). However, please keep in mind that our delivery dates are estimates only and shipments may be affected by factors outside our control. We cannot be responsible for delays or shipping errors caused by the shipment carriers. Orders may not be canceled or rescheduled after the order has been submitted by Test Equipment Depot to the shipment carrier.
Orders are shipped Monday through Friday with the exception of the days on which the following holidays are observed: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Years Day.
Feel free to contact us at 800.517.8431 or got to our order status inquiry page and fill out the form.
Free Shipping Offer Requirements
Requirements for Free Ground Shipping:
- Checkout Order must be greater than or equal to $75.00 to qualify
- Checkout must be via standard “Proceed to Checkout” option
- Free Ground shipping to anywhere in the Continental* United States
- Orders with items exceeding 150 lbs in weight will not qualify for free shipping; you will be contacted with the freight charges before the order is processed
- Offer only valid for WEB purchases
Note: Continental United States = 48 United States, excluding Alaska and Hawaii
Online orders are shipped via UPS or USPS
- UPS Ground: Delivered anywhere in the Continental United States* within 1-7 business days
- UPS 3-Day Select: Delivered in 3 business days throughout all states except Alaska and Hawaii; delivery by end of day
- UPS 2 Day: Delivered in 2 business days to every address throughout the continental U.S. and Puerto Rico
- UPS Next Day Air: Delivered the next Business day throughout all the Continental United States* by 10:30 a.m. and 12:00 p.m
- UPS Next Day Air Early: Next business day overnight delivery available as early as 8:00 A.M. to most major cities in the U.S. or by 9:30 A.M. to most other cities
- UPS Next Day Air Saver: Next Business Day Delivery by 3:00 P.M. or 4:30 P.M. to most commercial destinations, by end of day for residential locations
- Saturday Delivery: Please Call
*International orders are shipped via DHL.
If you have any more questions about shipping, please feel free to call us toll-free at 800.517.8431.
Package Tracking
Orders that have been shipped via UPS can be tracked via UPS.com Package Tracking. You will need a tracking number. You may also email order status for tracking information.
Return Policy
All returns must be authorized. Items returned without prior authorization will not be accepted. Items Return Material Authorization (RMA) Number. Items returned to us must be sent freight pre-paid and insured.
New Equipment Returns
Defective new equipment may be returned for warranty repair/exchange to us within 30 days of the shipment receipt date. After 30 days, returns will be handled by direct contact and in accordance with the warranty terms of the item’s manufacturer. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.
Non-Defective new equipment will be authorized for return within 30 days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. A restocking fee of up to 25% of purchase price may apply. Special orders are non-returnable.
International customers must ship any returns to us freight and duty prepaid. Return freight charges for International shipments will be the responsibility of the customer.
Used Equipment Returns
Upon receipt of used equipment returns, units will be evaluated to determine if repair or exchange is covered under warranty. Warranty period is stipulated in our written quotation and/or your Purchase Order. At our discretion we will repair, replace or credit the price paid for the unit.
Non-Defective used equipment will typically not be accepted for return unless a prior right-of-refusal period has been agreed in writing with your Account Manager.
Check Return Status
To check the status of a return, email sales. Please be sure to include your RMA number.
Security Caution
Vendors Are Encouraged to Verify Any Suspected Fraudulent Fotronic Purchase Orders. Read more